Donna Cutting, CSP is the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, Inc. She leads a team of customer service experts that train organizational leaders turn prospects into delighted customers; and delighted customers into raving fans.
Also an in demand keynote speaker, she has presented, consulted and developed training programs for a variety of customers in the senior living and healthcare; hospitality and entertainment and financial fields.
Donna is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) and the forthcoming book 499 Ways to Roll Out the Red-Carpet for Your Customers.
Red-Carpet Learning Systems, Inc. helps leaders in service industries turn prospects into customers and customers into raving fans! Our team of customer service experts provides training and tools to help you define and design a company culture focused on customer delight and delivering a red-carpet experience.
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Yasheaka Oakley Owens
Yasheaka Oakley Owens is the owner of YOakleyPR, a woman-owned small business that provides public relations, social media, and online marketing support services to small businesses and 501(c)(3) nonprofit organizations in Southeastern Pennsylvania, Southern New Jersey and Delaware.
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