Since the information was disclosed, as one individual pointed out, ‘It opened Pandora’s box to other inefficiencies at Cheyney University.’ If we care anything about our accreditation and standing with other nationally-recognized organizations, then those responsible for this—directly and indirectly—must…
Ceridwyn King and Debra Grace recently published an article in the Journal of Brand Management, in which they state that, “The creation of a strong brand and the deliverance of perceived service quality are premised by the employees’ ability to…
According to Cynthia A. Montgomery‘s article in the Harvard Business Review, a business must have a clear sense of purpose that adds value to the firm and its services. Montgomery quotes John Browne’s 1997 HBV article by stating that: If…